Ridge Communications

RIDGE COMMUNICATIONS NETWORK OPERATIONS CENTER
THE NETWORK MANAGEMENT SYSTEM

• Represents a new generation of integrated Enterprise Management platforms focusing on high level information integration and open web-enabled management.

• Is a genuine client/server based network management application, which is being used both as a mediation platform and as a management platform by numerous companies. The system serves as a stand-alone management application in various OEM solutions and in applications ranging from management of a single element to large-scale telecom service activation solutions with thousands of elements.

• Hundreds of users can access the NOC Server at the same time from remote workstations. It only requires a Q3NOC Browser or a web browser, depending on the application. Each has a unique and individual login account with individual settings for access rights, presentation profiling, language preference, access profiling etc.

• Some network elements require direct telnet access, e.g. to tailor settings in the equipment. The System acts as a secure gateway/tunnel, through which users gain access from a remote location to the equipment behind the company firewall.

• The System provides two main views to the user: an alarm view displaying the list of alarms in the network and a map view giving a geographical view of the network status.

RIDGE COMMUNICATIONS NETWORK OPERATIONS CENTER
THE PHYSICAL NETWORK MANAGEMENT CENTER

• NOC HARDWARE AND SOFTWARE APPLICATION
 Redundant Servers with Primary and Hot Standby
 Servers with Quad Core Processors
 Servers with RAID 1 hard drives
 Scheduled Back Up (daily, weekly, monthly)
 Partner with UHC Communications for the NMS application software
 Automatic switchover between Primary and Hot Stand-by servers transparent to system operation
 Future East Coast/Mid West redundant NOC Facility Planned

• POWER
 N+1 redundancy
 AC power plant with battery and diesel generator backup to ensure continuous operation
 Electrical power is supplied via diverse routes with built-in redundancy

• HVAC
 HVAC system with N+1 redundancy
 72 degree ambient air temperature (+/- 2 degrees)
 45% humidity (+/- 5%)

• PREVENTION AND RECOVERY
 Early-warning fire detection system
 Both smoke and high temperature detectors
 Dry-pipe, pre-action, double interlock fire suppression system
 Monitoring of power systems including individual customer circuit monitoring and alarm, HVAC, security and fire, leak and hydrogen
detection systems

• SECURITY
 Mandatory visitor registration and visitor escorts, as well as mandatory employee badge access
 Single authentication required for access to the building and dual authentication required for access to the data center
 Offices/common areas isolated from the data center
 24x7 video surveillance/recording for inside the building

• NETWORK
 Sonet ring route
 Diverse network routes; dual fiber building entrance

RIDGE COMMUNICATIONS NETWORK OPERATIONS CENTER
OUR NOC SERVICES AND SOLUTIONS

• NETWORK OPERATIONS
 24x7 800 “toll free” connection to NOC Technical Support
 Fully redundant functionality between the West Coast and East Coast NOC locations (Future)

• NOC MONITORING
 24x7 network monitoring
Automatic alarm e-mail notification
 CLIENT customized escalation procedure
 CLIENT secured access to view their own respective network

• TROUBLESHOOTING
 1st Line Troubleshooting
 Isolation of trouble for efficient response time and fewer “truck rolls”

• TROUBLE AND INCIDENT SYSTEM
 24x7 Trouble Reporting System
 Automatic/Manual trouble ticket generation
 CLIENT pre-defined trouble notification, response time, and escalation
 CLIENT secured access to view their own respective trouble ticket log

• STATISTICAL REPORT
 Equipment Operability/Availability (Downtime)
 Classification of equipment failure for spare inventory purposes
 Technician response time to trouble resolution

• NOC PERSONNEL
 Highly qualified equipment-trained NOC personnel
 Multi-tiered management personnel with years of network operations experience

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